Plain-language summary: Parkline answers the phone for family entertainment centers ("parks") and helps run their party bookings. When you call a park that uses Parkline, the call is handled by a virtual team member, the conversation is recorded and transcribed, and the details you give (your name, phone number, email, party date and headcount) are used to answer your question, book your party in the park's booking system, and send you texts and emails about that booking. We never ask for or store card numbers. You can opt out of texts at any time by replying STOP.
Parkline is owned and operated by Vitals App, LLC ("Parkline", "we", "us"), and provides a voice AI call center and booking operations service to family entertainment centers. Each park that uses Parkline (a "Park") is our customer. When we handle a call or a booking on a Park's behalf, we process personal information as a service provider to that Park; the Park decides why and how your information is used. This policy explains what Parkline does with information in both roles: as a service provider to Parks, and as the operator of parkline.ai and the Parkline console.
Questions or requests: hello@parkline.ai.
Parkline never collects, stores, repeats or transmits payment card numbers, card security codes or bank details. Payments are made only through secure payment links generated by the Park's booking system. If a caller begins to read out a card number, the virtual team member interrupts and redirects them to the payment link.
We do not sell personal information and we do not use call content for advertising.
Calls handled by Parkline are answered by an automated virtual team member and may be recorded and transcribed. Where a Park has enabled recording, the greeting includes a recording notice. Recordings and transcripts are used for the purposes in Section 3 and are kept for the period described in Section 7. If you do not wish to be recorded, you may ask to be transferred to a person or contact the Park directly.
By providing your mobile number to a Park during a call, you agree to receive booking-related text messages from that Park through Parkline (for example deposit links, confirmations and reminders). Message frequency depends on your booking. Message and data rates may apply. Reply STOP at any time to stop receiving texts; reply HELP for help. Opting out of texts does not cancel your booking, and the Park may still contact you by phone or email about it. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of booking or of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number, and your consent to receive text messages, are used only to send the booking messages described above and are never sold, rented or shared with third parties, affiliates or lead generators. Information sharing with subcontractors that support message delivery, such as our messaging provider, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third party.
Mobile opt-in data is excluded from all of the above. Your mobile number and your text-message consent are shared only with the provider that delivers those texts on our behalf, and never with third parties or affiliates for marketing or promotional purposes.
Information belonging to one Park is never visible to another Park.
We use encryption in transit (HTTPS/TLS) for all traffic, encrypt Park credentials and secrets at rest, sign and verify every webhook and tool request, restrict access by role and by Park, and keep an append-only audit log of bookings, messages and transfers. No method of transmission or storage is completely secure; if we learn of a breach affecting your information we will notify the affected Park and, where required, you.
Parks host children's parties, so callers often tell us the age of a child and a first name for the celebration. Parkline is used by adults booking on a child's behalf and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us information directly, contact us and we will delete it.
Parkline is operated from the United States and information is processed and stored in the United States.
We may update this policy from time to time. The effective date at the top shows when it was last changed. Material changes will be posted on this page.
Vitals App, LLC (Parkline) · hello@parkline.ai · parkline.ai